Returns

Returning an item?

We want to make sure you are as happy as possible with your products purchased from The Flying Runner. If you should have any reason to return an item, please follow these steps:

  1. Please contact us by email (contact@flyingrunner.co.uk) within 14 days of purchase to arrange a return.
  2. Please repackage the goods appropriately and return within 28 days of purchase.
  3. Cost of return postage is at your expense unless the goods are faulty.
  4. Please obtain proof of postage.

Refunds will be made through the purchase methods used by you when buying the goods. Refunds are normally made within 7 days of us receiving the returns, and always within 30 calendar days.

We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

For more detailed information, please see section 15 of our Terms and Conditions for our Returns Policy.